Enforces and processes the Bank's Customer Identification Policy (CIP). This duty is performed about 40% of the time. Issues and documents OFAC overrides as hits are determined by the Bank's systems. This duty is performed about 20% of the time. Issues and documents the certification of Automated Clearing House (ACH) files. This duty is performed about 15% of the time. As

Assists the Debit Card Services Manager with the review, delegation, and management of workloads and daily tasks ensuring tasks are completed in an accurate and timely manner. Maintains a strong working knowledge of all departmental policies and procedures to provide department staff with ongoing support and guidance. This duty is performed daily, about 30% of the time. A

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Under general supervision, but following established policies and procedures, as well as all applicable banking laws and regulations, including BSA and AML, is responsible for a wide range of clerical duties associated with servicing demand deposit and savings accounts. These duties entail processing deposits, overdrafts, stop payments, return items, reconciling, and prep

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Maintains a strong working knowledge of departmental systems and ensures all daily operating responsibilities are completed according to established policies and procedures. This duty is performed about 40% of the time. Responds to inquires in person, email, and/or phone according to established procedures and policies as well as in an efficient, timely, and professional

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Under general supervision, but following established policies and procedures, as well as all applicable banking laws and regulations, including BSA and AML, is responsible for a wide range of clerical duties associated with servicing demand deposit and savings accounts. These duties entail processing deposits, overdrafts, stop payments, return items, reconciling, and prep

Assists the assigned Market Manager and Relationship Managers in obtaining all third party reports and information necessary to prepare loan documents for any type of commercial loan closing. This includes, but is not limited to, completing the commercial loan checklist, ordering and reviewing title commitments, ordering appraisals, environmental reports, flood reports, c

Under general supervision, but following established policies and procedures, as well as all applicable banking laws and regulations, including BSA and AML, is responsible for a wide range of clerical duties associated with servicing demand deposit and savings accounts. These duties entail processing deposits, overdrafts, stop payments, return items, reconciling, and prep

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Reviews system generated reports, maintains and monitors daily reports, and pursues miscellaneous information provided by other departments for the purpose of preventing losses due to, but not limited to kite activity, money laundering, account inflation, and new account fraud. This duty is performed about 55% of the time. Interviews customers and/or employees regarding c

1. Works with the Call Center Manager to monitor system performance, identify and resolve problems and maximize productivity. 2. Works closely with assigned staff, evaluating individual performance, developing skills and improving effectiveness. 3. Maintains a strong working knowledge of all applicable Bank policies, procedures and product lines. 4. Monitors calls for acc